Preloved White Goods Warranties
End Furniture Poverty is encouraging all Furniture Reuse Organisations (FROs) to offer their customers proper peace of mind and security by introducing 12-month warranties on all preloved white goods.
A 12-month warranty is standard practice when buying an item brand new, in stark contrast to a 3 month warranty that is offered by most preloved sellers. Even accounting for wear and tear, offering only 3 months does not suggest a great deal of confidence in the product you are selling.
For many people living in Furniture Poverty, preloved white goods are an invaluable lifeline, offering people an affordable means of furnishing their homes with essential items of furniture. However, these people are more likely to struggle to stay afloat in crisis situations, such as when their oven or washing machine breaks down. The choices they face are stark. Many will turn to expensive high-cost credit or Rent-to-Own, attracted by the longer guarantee.
The FROs who make up the Reuse Network are charitable organisations at the heart of their communities, dedicated to reuse, to offering jobs and training opportunities and to helping people in need.
That’s why End Furniture Poverty is calling on these same organisations to extend their warranties. A pilot conducted with a reuse organisation in Wales showed that there can be significant benefits both to the organisation and customer. That same trial found that most faults were found within the time frame of most existing warranties, and that the business created by the new warranty more than offset any risk in extending the warranty.
Download our information pack below to find out more - it includes everything you need to make the shift, including frequently asked questions, case studies and marketing materials.